Frequently Asked Questions (FAQ)
Can product colors differ from what you see on the screen?
Tone differences may occur depending on screen resolution and display settings; colors are photographed with professional equipment under studio lighting to be shown as accurately as possible.
What are your recommendations for long-lasting use?
Unless otherwise stated on the product page, the product should only be cleaned by dry cleaning.
Do you have size options for bonnets?
Our bonnets are designed in a standard size to fit all head measurements. For special size requests, you can reach us via email, Instagram, or phone.
Which payment methods are supported?
You can pay with credit/debit cards and iyzico-secured one-click payment options. Extra security is provided by requiring 3-D Secure.
Can I make changes after placing an order?
An order can be updated by contacting customer service before it moves to the “Preparing” status.
How many days does it take to hand the order over to the courier?
Orders are handed over to the courier within 1–3 business days.
What is your shipping fee policy?
Free shipping applies to orders of 3,500₺ and above. For orders below this amount, a fixed shipping fee of 165₺ is added. International shipping fees vary by country. In returns and exchanges, the shipping fee is paid by the buyer.
How will I know when my order has been shipped?
Once the order is handed over to the courier, an automatic email or SMS notification is sent and the tracking number is shared.
What are your exchange and return conditions?
Our products are shipped with the yellow Bitter Colors tag. Unused products with the tag still attached can be returned within 14 days in their original box. In returns and exchanges, the shipping fee is paid by the buyer. Refunds are processed within 1–7 business days after the product is inspected.
Do you offer gift wrapping?
Yes. If “Gift Wrap” is selected in the order notes section, products are prepared in a special Bitter Colors gift box and the invoice is not included in the package.
Can I add a personal message?
The message provided in the order notes is added to a card in handwritten form.
Are your bonnets foam-padded?
Because padded bonnets may develop odor over time, our bonnets are not padded. For a padded look, you can easily achieve a fuller appearance with a bun accessory.
Do your bonnets slip?
Our bonnets are produced to prevent slipping by using either a lining made from the same fabric or a different fabric. For an even more secure fit, you can use them together with our complementary inner bonnets.
Are your products lined?
Our satin and sequin fabrics are lined with jersey. Knit products can be used double-sided, so both sides are produced from the same fabric and do not require lining.
Do you produce custom measurements or models?
We do produce custom measurements and personalized models. For special requests, you can contact us via email, Instagram, or phone.
